For any problems related to shipping, complaints must reach us within 7 days from the date of delivery.
Courier shipment insures against package loss, destruction, and package damage. Postal service insurance insures against package loss or destruction. Insurance requires a customer claim to be made when the package is delivered, not later: please ask the postal carrier to make you a receipt "accepted with reserve". Then inform us immediately.
Please remember that after 7 days from receipt of the package, the carriers and post do not accept claims about any damage that may have occurred. Please note also that the game box is not replaceable. The carrier company to decide unquestionably whether to accept the complaint and to provide the reimbursement that they deem appropriate.
If the game failed to arrive because of your mistake (wrong address, recipient absent, not picking up at courier/postal warehouse, etc.), you will have to pay an additional shipping/warehousing cost for us to re-send/re-deliver your game. This cost will also include the return costs of the game. On the other hand, if the error is ours, we will send it again to you at our expense. If the package is lost or destroyed, we will reship it at our expense only if it was insured.
Important: Please note that we will not reship any game without first having investigated what happened to the first shipment. This can be processed quickly through the courier service option but may require an additional one to five weeks through the postal service.
We will no longer accept complaints related to the shipments of items of this campaign (package damaged, lost or missing contents) after 6 months from the date of shipment.
If you live outside of the European Community, customs taxes may be added. If this happens, the transporter company could add a cost to the management of Customs. This usually doesn't happen for boardgames; however, please check your country's rules and regulations as this aspect will not be our responsibility.
USA-friendly, Canada-friendly, EU friendly. A project may have a "friendly" indication indicating that there are no customs fees in the specified country or area. So "USA-friendly" means that there are no customs fees for shipments to the USA. In some cases, this property may be limited to the type of shipping indicated (for example, only for the postal service).
However, please remember that this aspect only applies to shipments that include the game/product object of the project and the items shipped with it. Does not include any other orders made separately on our sites.
Please consider also that the "friendly" indication may in very rare cases and for reasons beyond our control lapse if the international commercial conditions change. For example, participants in Great Britain could find themselves paying customs duties for Brexit; the same could happen for participants in the US if the Government adds specific duties for boardgames. In the unlikely event that this should occur, you will be required to pay the import duties, as required by the law of your country of residence.